Developing What Works Best
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Tag: Help Desk

A hotline for health workers using digital tools

Dec 14, 2017

In Southern Province, a nurse was recently trained on the Zambia Electronic Immunisation Registry (ZEIR). She registered a baby who came to the clinic for the first time today. But the nurse can’t enter all the baby’s key information. She is stuck and can’t continue with this child. The nurse is faced with two options: to wait until a district health officer is available to help her troubleshoot, or to call the ZEIR hotline.

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